Do you know "CODE"..?? When "I am SORRY, actually means, You're a FOOL, for believing me......"CHUMP".

[Sourdough]

When I call a company about a problem; the first thing they are trained to say is, "I'm SORRY".

I remember when "I am SORRY" meant, "please don't punish me too harshly". Growing up, if I did a bad thing, and I knew I was caught, before the switch or paddle taught my fanny the pain of my error. I would say, "I am sorry". Sorry actually "Ment" you were sorry, and you knew you did something wrong, and you were pleading that the punishment be slightly reduced because you truly were sorry. You still got punished, but if your regret was sincere, you were granted reduced punishment.

In corporations today "I am SORRY" means, I am stroking you. and I hope you know my words, "I am SORRY" actually means, go to hell, I truly don't care about what we did to you.

 

[Peanut]

It's had different meaning for a long time. Example... I'd get a service call for a catscan decades ago. When I said I'm sorry to the tech they may have thought I meant "I'm sorry for your inconvenience". What I really meant was "I'm sorry you're an idiot who doesn't know how to operate your catscan" (despite the thousands your boss spent training you)

 

[d_marsh]

There are companies where you can still speak to a human? When I have issues or concerns I end up in some kind of online chat with a customer service bot or exchange emails with someone who does not speak or write in American, or even English.

I am for apologizing to the inconvenience in which you are to be experiencing.

 

[Amish Heart]

Yep. The I'm Sorry but....does not fly well with me. I had a conversation with my med insurance company who consistantly refuses anything my doc says. And they'll say, "I'm Sorry"......when you talk about the problem. I said, "But you're not", and "You're Not Listening to Me". And was told that she would be hanging up on me now.
Grrrr.
Husband gets stuck with the online input like you described, and he swears no one even reads the stuff most of the time. It's just to keep you busy thinking you're doing something.

 

[Cabin Fever]

My wife is from Texas. She often says, "Well, bless your heart" to me.

I don't always think she really means it.

 

[rice paddy daddy]

My wife is from Texas. She often says, "Well, bless your heart" to me.

I don't always think she really means it.

Are you not from the South too?
Down here, "well bless your heart" is not an endearment. It means "you're stupid".

 

[Cabin Fever]

Are you not from the South too?
Down here, "well bless your heart" is not an endearment. It means "you're stupid".

I am fourth generation Minnesotan.

 

[Tirediron]

Are you not from the South too?
Down here, "well bless your heart" is not an endearment. It means "you're stupid".

I live north of the border, and knew that, but glad you posted it first.
Amazing how much Code we speak.

 

[Hooch]

I have found that I get better service when I purposely break up the script a customer service person follows by getting to the person behind the phone.
Example...I called the internet service support line a few years back..
After explaining the issue I got the , I'm sorry for the inconvenience..let me look up the connection..not sure I can fix from my end..
I'm cool..I intrupted n ask; I'm just curious, you have a slight accent that sounds like my friends accent who is from Texas..
Him, that's where this call center is from! Good ear!
Me, no way! That's awesome! We're you in that hurricane too?
Him, no I'm too far from that, I actually live in Mexico..it's like half a hour away and way cheaper than buying a house in texas..then spent the next 45 minutes chatting with him on all that..
It was actually a fun conversation, and he spent the time talking with me and figuring out what was going on with the internet on his end at the same time n fixed it all on his end n didn't have to wait for a tech to come out in two weeks , which is what I was trying to avoid.
Last time I had to call my phone service, the gal was from India, so I commented she spoke English really good , did she study here in America? No, but she did in Canada..oh no kidding!
Anyways, it seems if I can get a person away from their script guidelines..I get to the real person behind the phone and they get the lady who was able to guess their location, or asked them where they are calling from and Google the location real fast n ask if they have ever been to the opal mine out there ? She was living in that area for 2 years n had never been to the mine, didn't even know it was a thing. Looked it up as we were talking and was like, my son would love this! (AAA one time)or whatever and I get way better results.
Might not always be able to resolve a issue but I've found the call is usually interesting if I can steer it ..

 

[elkhound]

I have found that I get better service when I purposely break up the script a customer service person follows by getting to the person behind the phone.
Example...I called the internet service support line a few years back..
After explaining the issue I got the , I'm sorry for the inconvenience..let me look up the connection..not sure I can fix from my end..
I'm cool..I intrupted n ask; I'm just curious, you have a slight accent that sounds like my friends accent who is from Texas..
Him, that's where this call center is from! Good ear!
Me, no way! That's awesome! We're you in that hurricane too?
Him, no I'm too far from that, I actually live in Mexico..it's like half a hour away and way cheaper than buying a house in texas..then spent the next 45 minutes chatting with him on all that..
It was actually a fun conversation, and he spent the time talking with me and figuring out what was going on with the internet on his end at the same time n fixed it all on his end n didn't have to wait for a tech to come out in two weeks , which is what I was trying to avoid.
Last time I had to call my phone service, the gal was from India, so I commented she spoke English really good , did she study here in America? No, but she did in Canada..oh no kidding!
Anyways, it seems if I can get a person away from their script guidelines..I get to the real person behind the phone and they get the lady who was able to guess their location, or asked them where they are calling from and Google the location real fast n ask if they have ever been to the opal mine out there ? She was living in that area for 2 years n had never been to the mine, didn't even know it was a thing. Looked it up as we were talking and was like, my son would love this! (AAA one time)or whatever and I get way better results.
Might not always be able to resolve a issue but I've found the call is usually interesting if I can steer it ..

chatty cathy....you the reason i cant get through all the time !!...lol

 

[elkhound]

My wife is from Texas. She often says, "Well, bless your heart" to me.

I don't always think she really means it.

one step away from cast iron skillet up side your head....lol

 

[Pearl]

If you must say sorry, YOU ARE!!