so… I am pissed with this Roots and Harvest company owned by LEM. I bought 12 cases of their jars at Tractor Supply. Canned 9 cases of chicken thighs. 8 and a half cases failed. I am a very experienced canner. 30 years. I called R&H 2 weeks ago about the issue. The woman says yeah.. I know. We’re getting complaints . We will send you out new ones. I said WHY in the world would you send me more of your defective lids and rings. If you go past finger tight the rings will spin right around the jar. After much prodding I find out their jars are made in India. A third world country that doesn’t even have basic healthcare. Well what do you expect? Cheap ass company paying almost nothing to a company in India and charging 16.00 a case! 30 lbs of chicken down the drain. I let them sit for 2 days before taking off the rings. Their “manager” was suppose to call me back. Kevin Scott. 2 weeks and 2 more calls later.. nothing.
The customer service works from home and they are sketchy about where their corporate office is though she gave me the address but no one can call there because the calls go to someone at home then they transfer the call. I spoke to the CS person last week and she said she emailed him as well but Mr Scott doesn’t seem to care about customer service. Well they have quietly removed the jars from their website as well as Tractor Supply. BEWARE… DONT BUY THESE. If I knew this I would not have bought them in the first place. I don’t support companies that do business with a country that openly rapes and murders women and does nothing about it. Not to mention their cheap made products are garbage so they can save a buck and charge Americans premium price. And no I don’t shop Wally World or dollar tree either.
The customer service works from home and they are sketchy about where their corporate office is though she gave me the address but no one can call there because the calls go to someone at home then they transfer the call. I spoke to the CS person last week and she said she emailed him as well but Mr Scott doesn’t seem to care about customer service. Well they have quietly removed the jars from their website as well as Tractor Supply. BEWARE… DONT BUY THESE. If I knew this I would not have bought them in the first place. I don’t support companies that do business with a country that openly rapes and murders women and does nothing about it. Not to mention their cheap made products are garbage so they can save a buck and charge Americans premium price. And no I don’t shop Wally World or dollar tree either.