i had to go into town for a couple of things.everything went great,untill i got home,parked the car.then i go out.thats when i dropped the phone on the concrete garage floor.cracks all through the screen..so i logged into their web site.and tried things that way,on getting a replacement phone.no go,on account that drop is considered as misuse.now i call their 1-877 number.got things dealt with.and i'll be getting a new replacement phone in 7 to 10 days..bottom line is.dont drop your phone..LOL