100,000+ cell phone users report outages

[d_marsh]

Uh huh, yep, sure. It's definitely not digital terrorism.

100,000+ cell phone users report outages​

September 30, 2024 Timothy Frudd

Hundreds of thousands of Verizon Wireless customers across the United States reported outages with the company’s network on Monday. Many users reported that they could not access the cellular network and were limited to using SOS mode.

According to DownDetector’s website, over 100,000 Verizon outage reports had been submitted as of 10:11 a.m. on Monday. The majority of the outage reports on Monday pointed to a lack of mobile phone service. DownDetector’s website shows that Verizon customers began reporting issues with the cellular network just after 9 a.m. and that the problem continued into the afternoon.

In a post on X, formerly Twitter, one Verizon customer complained, “It’s been over two hours and we don’t even know why this is happening. We all pay a pretty penny for our Verizon bill, this time should be compensated until the issue is fully resolved.”

CBS News reported that Verizon users across the country complained that their phones did not have any service except for the SOS mode. According to a support page on Apple.com, SOS mode is activated when a phone cannot connect to the user’s cellular network. While the phone cannot make calls like normal in SOS mode, SOS mode still allows phones to make emergency calls, such as 911.
“SOS in Ohio since mid-morning,” one user wrote on DownDetector’s website. “Was working on my drive into work, but went down several hours ago and hasn’t come back.”

According to CBS News, Verizon customers also complained that the cellular outage was preventing them from using two-factor authentication, which typically provides an extra layer of security for users while logging into their Verizon accounts, email accounts, and various financial services.
In a statement on X, Verizon confirmed that it was aware of the cellular issue on Monday. “We are aware of an issue impacting service for some customers,” Verizon News tweeted. “Our engineers are engaged and we are working quickly to identify and solve the issue.”

Addressing the cellular outage on Monday, CNN cited a telecommunications expert who recently explained that cellular outages are usually caused by glitches with software updates, overloaded cellular networks in major cities, and multiple different technical problems.

https://americanmilitarynews.com/2024/09/100000-cell-phone-users-report-outages/

 

[teeceetx]

I have not noticed any problems today.

 

[Supervisor42]

Uh huh, yep, sure. It's definitely not digital terrorism.

100,000+ cell phone users report outages​

September 30, 2024 Timothy Frudd

Hundreds of thousands of Verizon Wireless customers across the United States reported outages with the company’s network on Monday. Many users reported that they could not access the cellular network and were limited to using SOS mode.

According to DownDetector’s website, over 100,000 Verizon outage reports had been submitted as of 10:11 a.m. on Monday. The majority of the outage reports on Monday pointed to a lack of mobile phone service. DownDetector’s website shows that Verizon customers began reporting issues with the cellular network just after 9 a.m. and that the problem continued into the afternoon.

In a post on X, formerly Twitter, one Verizon customer complained, “It’s been over two hours and we don’t even know why this is happening. We all pay a pretty penny for our Verizon bill, this time should be compensated until the issue is fully resolved.”

CBS News reported that Verizon users across the country complained that their phones did not have any service except for the SOS mode. According to a support page on Apple.com, SOS mode is activated when a phone cannot connect to the user’s cellular network. While the phone cannot make calls like normal in SOS mode, SOS mode still allows phones to make emergency calls, such as 911.
“SOS in Ohio since mid-morning,” one user wrote on DownDetector’s website. “Was working on my drive into work, but went down several hours ago and hasn’t come back.”

According to CBS News, Verizon customers also complained that the cellular outage was preventing them from using two-factor authentication, which typically provides an extra layer of security for users while logging into their Verizon accounts, email accounts, and various financial services.
In a statement on X, Verizon confirmed that it was aware of the cellular issue on Monday. “We are aware of an issue impacting service for some customers,” Verizon News tweeted. “Our engineers are engaged and we are working quickly to identify and solve the issue.”

Addressing the cellular outage on Monday, CNN cited a telecommunications expert who recently explained that cellular outages are usually caused by glitches with software updates, overloaded cellular networks in major cities, and multiple different technical problems.

https://americanmilitarynews.com/2024/09/100000-cell-phone-users-report-outages/

They only mentioned Ohio.
I'd bet money that a bunch of their important network hardware got hammered or drowned by Helene.
When your cell-tower is laying on the ground, or there is 4' of water in computer rooms, or power has been off longer than your battery-backups lasts, things ain't gonna work good.

 

[Haertig]

It's definitely not digital terrorism.

That wouldn't be my first guess either.

 

[Cabin Fever]

Both of our Verison phones were out yesterday from about 8:30a to 5:00p. One is an Android (Samsung) the other is an Apple I-Phone.

 

[Snowman]

and Yet :

Verizon Network Outage: Carrier Says Network Has Been Restored After Long Day of Issues​

If you still don't have Verizon service on your phone, the carrier says you may want to restart your device.

If you've had trouble using Verizon's network on Monday, you were not the only one. The carrier has confirmed to CNET that it has been working to fix some problems that have led to a service outage for some of its users. After a day of issues, it says on Monday evening that everything should be coming back online.

"Verizon engineers have fully restored today's network disruption that impacted some customers," the carrier told CNET in a statement Monday evening. "Service has returned to normal levels. If you are still having issues, we recommend restarting your device."



A Verizon spokesperson confirmed that it was dealing with an issue on Monday morning, and in an updated statement from 4:53 p.m. ET, the carrier confirmed the issue was still ongoing but that it was "making progress" on a fix.

"Verizon engineers are making progress on our network issue and service has started to be restored," the company tells CNET. "We know how much people rely on Verizon and apologize for any inconvenience some of our customers experienced today. We continue to work around the clock to fully resolve this issue."



Exactly what the issues were or how many people were affected was not immediately known. It similarly is not known if the carrier will give a refund to customers to make up for the lost day of service. When AT&T suffered a network outage earlier this year it issued a $5 statement credit to all accounts to "make it right."


While we don't yet know the exact issue, Verizon says that the problems were unrelated to Hurricane Helene, which hit the US over the weekend.

https://www.cnet.com/tech/mobile/ve...k-has-been-restored-after-long-day-of-issues/

 

[rice paddy daddy]

They only mentioned Ohio.
I'd bet money that a bunch of their important network hardware got hammered or drowned by Helene.
When your cell-tower is laying on the ground, or there is 4' of water in computer rooms, or power has been off longer than your battery-backups lasts, things ain't gonna work good.

Cell and internet service both were out Friday, Saturday, and Sunday in SE Georgia and we had no internet Sunday evening just across the border in Florida.

Entirely due to hurricane Helene.
Besides, Verizon fails during normal times too. Just like AT&T.
That’s life.

 

[Haertig]

We don't have Verizon, but potential outages like this are why I still grab screen shots of important documents and save those locally on my phone. For example, yesterday we were flying back home from California. All the airline boarding passes are primarily online these days (or course you can still get printed copies if you want). But well in advance of heading to the airport I will access my online boarding pass through the airlines app and do a screenshot of that to save it locally on my phone. For the reason that was demonstrated by Verizon yesterday. Wouldn't it be fun to get to the gate and see on your phone "Internet service not available"?! Now, these airline apps may themselves save a local copy, but not a one of them has ever told me that they do this, so I assume the worst and plan on them not saving a local copy. So I do it manually myself. Cellular service outages happen.