I cancelled my Dish Network back in June. Of coarse when they charge the credit card every month, they get advanced payment for their service. When I got my statement this month, there was no credits, nor were there any credits last month. So I called, knowing full well I'd be on hold for a long time.....so I got some household chores done while listeing to the canned music. I finally got "Alan" on the phone with the thick Indian accent. I told him that I had not seen a credit on my bill after I did the math to figure out what it should have been. Actually he said it was about $1.50 more than what I had calculated......OK. So where is it then? He tells me that they don't automatically issue credits back to the credit card b/c they aren't sure if the card is still valid. What?? They charge the card every month and they don't know if it's valid?? Then he tells me that you have to call to get your credit. I told him it was funny that the rep who finally relented and cancelled my service in June didn't mention that. He said that they can't. WTH??? Long story short, after spending 30 minutes on the phone, I should finally get my partial payment back on my card within 7 days.
It begs the question.....how many people have paid for service they didn't receive from Dish when cancelling their service? I wish I knew a Class Action lawyer that could look into this. The rep basically admitted that they rob people. I'm so glad I cancelled. Oh, and he certainly didn't want to end the call without asking me if another rep had offered me a less expensive plan.
I told him to save his breath......I was not interested.......I'm done with Dish! Goodbye Alan!