My power company added an administrative fee as well. I also hate when you call about something and they claim they have no record of it. I think I will do what you did and start taking down the names, times, details, etc. It can be so frustrating dealing with people who won't do their jobs!
Speaking of jobs, my brother is super pissed off right now. When he got hired as a tech at the company our friend worked for, the previous part-time tech had started out at $14/hr and advanced to more than that even though he didn't do diddly squat. They kept offering him more pay to try to get him to actually do his job. So, my brother comes in & the Assistant CEO of a company called New Horizons (which is the company my brother works for as an associate) called the head of the Tech company and convinced them to lowball my brother's pay to only $11/hr so that he wouldn't quit the associate job and move to the tech one full time. Well, tech company lost their contract & New Horizons is picking it up. They kept promising my brother that when the new contract started he'd start out at $15/hr minimum. So, he's been doing the tech work since the other company's contract ended and just now found out that the ACEO hasn't approved for him to even be hired yet and may not hire him even though he does more work than our friend (who is listed as a fulltime employee). The ACEO won't communicate with my brother and he's really mad bc he's continued to do work above his paygrade-- considered skilled labor-- for less than NJ minimum wage (he was working for a company out of NJ for the tech job, but new job is located here). Our friend is working on the ACEO to convince him to hire my brother on (apparently the guy had already agreed to do so before the other contract ended) but my brother has told his boss he won't be doing anymore tech work at all until he's officially hired and getting at least $15/hr for it. He put in 70hrs last week and is exhausted. His boss fully understands. He may even quit bc he doesn't want to work for the jerk ACEO who screwed him over on his pay. His boss didn't know he was getting paid that low and was mad on his behalf.
I'm hoping they will hire him and pay him a decent wage, but it sounds like the ACEO is an idiot. My brother is now seriously considering getting on disability because he's got enough health issues to qualify but he feels bad doing that. However, he may need to for his health. I don't have any trust in the system or that things will work out, so I'm just hoping things won't end too badly.
As an update on the Fedex situation: HD associate finally got through to a live person and insisted that the package be retrieved and delivered to me. Said Fedex said they would "investigate" to figure out where it was delivered and get back to me in 1 to 2 business days. It was about closing time so they said I should contact them tomorrow to deal with UPS. I ordered it on the 4th. The miter saw has been sitting there since the 6th. This is the message I get on the UPS site:
The fact that it says it was not received makes me think it was stolen or lost. I wonder if HD would let me go to the store and just pick up the damn saw they owe me. I already got the stand. I don't want to cancel the order or do a partial cancel and try to order again.