Didn’t know if I should put this here or in the jokes. It certainly started to feel like one.
1) Thursday I ordered a window a/c online from lowes. The one I wanted wasn’t in stock locally so I had to order online for delivery to the store. Order process went smoothly. I got a confirmation email.
2) Yesterday I checked for a shipping update, an email from lowes said ‘order canceled’. No reason listed so I called the 800 number to find out details. Of course it took ages in their automated phone system before I got an option for a call back... in 39min. I waited, they called. She said my bank rejected the charge, suspected fraud…
3) So, I called my bank, fought my way through their automated system, 5min for next available. Said ‘it was suspected fraud’. I cleared that up… no fraud, and don’t pull that crap again!!!!! (I learned later she gave me false info)…
4) I called lows again to make sure of how to proceed since the card issue was cleared up. First the wonderful autosys, then 11min wait. Then a lady told me… now you can just place a new order.
Wouldn’t suggestions for problem resolution be great on… I don’t know… the 2nd email!!! Or the 4th?
5) So, back to the website and placed the order, went smoothly…
But this one day order delay moved the shipping date from next week to week after next!!
6) couple hrs later I check my email, 2 messages from lows. One-new order being processed, great! Two-new order canceled… again!!!!!!
7) called my bank, again, this time I had to even wait for them to call me back!!!
8) This lady passed me to a manager, I was (bleeping) angry!!! The manager told me they didn’t reject the charge either time… lows sent the charge, then moments later canceled the charge on each occasion. Said lowes sent them a ‘suspected fraud’ message each time.
9) Called lows,,, autosys… then the message ‘Service center is closed’ ‘Open 8:30 am’… MY backside! @#$%%$#@#$%***
10) So I went to the homer despot website. The same ac unit was $50 cheaper, should’ve checked but the store is a pain to get to, across the big town. I went through the checkout process. Thought I was being smart, used paypal this time. Everything was going smoothly. Got the paypal confirmation page then right back to homer website. I placed the order. At least I pressed the link, got a message…
“No order associated with this user” All my contact and shipping/billing data on the left. The correct item and price on the right. This asssssssss 9 message… ‘no order’! And after I paid for it!!!
11) Took a long walk….
12) I called homer, long autosys...then a 9min wait for the next available… but at least they were open late. Got a nice lady who was excellent, went right to the problem. This girl was very well trained. It still took several minutes, I had to interact from my phone. Finally got to the very end of the process… then the phone center dropped my call!!!
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At this point I started laughing…. How *.* hard can it be buy an air conditioner??
If I had the parts I could have to build one by now!!! Seriously!
13) I called again, autosys then a 6min wait for next available. Got a different lady but just as good, seriously, very well trained. First thing… gave delivery to my address and 5% off for my difficulty. They are aware of their phone system problems.
Took longer but she stayed on until I got several email confirmations, including from ppl. It’s ordered!! $100 cheaper than the other big box store and delivery to my door next tuesday.
Now I wonder how hard it will be to actually getting my hands on the a/c...
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