So I get back from my trip to Michigan....
And I get the following emails...typical complaints, but this guy is really out there?
Im attaching the entire email chain for everyones amusement
""I need to report to manager that after enjoying ANZAC breakfast where I had eggs benedictine, I have been salt thirsty all day. I did not add any salt to my meal.
Therefore, I wish to register my complaint about excessive salt in my breakfast this morning.
BTW: I do not know why Cantonese cooks add salt, it is not a health benefit, because it causes higher water retention in human body, hardening of arteries, and higher blood pressure.
Higher blood pressure is serious for senior age persons leading to higher incidence of heart attacks, where I am 65 and my other friends there this morning are 79 and 84.
Yours faithfully,
Mr Butthole""
""""Dear Mr. Butthole
Thank you very much for writing us so promptly with regards to the food tasting salty on your breakfast. My name is Erica-front of house manager and ME -executive chef however he is on holidays at the moment. He’s also copied in this email for his further action and record.
I’m sorry to hear that the food taste was not up to your standards. I’m sure Justin will take into the consideration of your comments and make necessary changes on it.
Myself and the entire restaurant team look forward to welcoming you back again in the near future.
Have a great weekend ahead.
Best regards,""
""Dear Erica,
I do not think you understand my message.
I shall wait another week, and then I shall report to HK Department of Health about too much salt in cooking
Regards,
Ross Smith aka Mr. Butthole""""
Now this is where I get involved
"
""""My name is Justin ; I am the Executive Chef for Restaurant
I apologize for your bad experience and thank you for your comments.
Salt is added to our menu items to enhance the flavour of the food.
If a customer has an issue or dietary needs we will accommodate as much as possible upon notification .We add no msg and do not intentionally over season our food.
There were many eggs Benedict sold that morning and during the week, yours is the first complaint about excess salt in our product. Bread, eggs, butter and ham all contain salt
I do not understand the threats to call the FEHD over salt in the food, nor do I understand the comments about “Cantonese cooks “
Not all of my chefs in my kitchen are from Hong Kong so this comment is a bit discriminating
What is it exactly that you would like from us?
Again I apologize for you bad experience but if you feel it necessary to lodge a complaint please feel free to do so.
Kind regards
ME, Superchef""
His Reply
""""
Justin, I myself do not want anything and I object to your insinuation.
I do not agree that salt is required to enhance the flavour of food, unless it has been over-cooked, ie, wholesome nutrients had been cooked out. I cook at home for myself and I think there is enough natural salts in vegetables without requiring additional NaCl. You did not explain why I suffered a salt thirst for the following 8 hours after Dot Cod eggs benedictine for breakfast? You do not know, do you? ???
As you have not illustrated a change of policy regarding adding salt, I will not be buying prepared food in Dot Cod again.
Smoked salmon imported into Hong Kong is saturated in salt, so I never buy it in restaurants. Thinking again, it is probably better that I write to the Editor of South China Morning Post and complain there that Hong Kong restaurants are introducing excessive salt in cooking and see if that affects a cultural change in attitudes.
When I grew up as a child in the 1960s, salt was put on the table so a person "could add salt to their taste". Not now, it is cooked in before you know it, and then you cannot get rid of the salt taste in your mouth for the next 8 hours. If your restaurant had no salt cooking, you watched customer behavior, only maybe 1 in 10 persons would add a little bit.
I do like my own cooking and I cannot remember the last time I bought NaCl.
Yours faithfully,
Ross Smith super mr butthole...
His Friends reply and mine....
Dear Justin and Erica
I sincerely apologise for the Ross's comments and prejudices.
Please do not reply to him.
Again apologies for this
..My reply.
Dear Ian,
I don’t know what your friends problem is, nor what he would like from us. Empty threats do not solve problems, they merely put everyone on the defence. I would expect a university professor would know these things.
Please pass on that he is not welcome in our restaurant, will be refused service and asked to leave, forcefully if necessary. and a cease and desist letter from our attorney is now being drafted.
Regards,
I hate people....