This afternoon another storm blew in, electricity went off, again. 3rd time in 4 days.
Since I already had the tools out for another purpose I decided to work on the generator (8kw Genrac). I’d been dreading it, sort of annoyed cause I just had it serviced in late May. Tested it when I got it home, ran it 30min, aok. Next use I filled the tank, it ran like carp. Figured I had a bad can of fuel. Got busy with other things.
Today I took off the fuel line to drain the tank. 7g, so i had buckets ready. I noticed the new fuel filter, half of it was dark, supposed to be white. It was white when I picked it up from the shop. So I drained the fuel, thought I should look inside the tank. Getting the filter screen out of the fill port is very difficult… probably why the guys at the shop didn’t look inside.
Didn’t take long to figure out the real issue. In all my years of working on farm equipment, vehicles… I’ve even pulled fuel tanks from junk yards and used them. Yet... I have never seen this happen inside a fuel tank, NEVER. It’s trashed, completely unusable. The inside of the tank has a factory coating, cream colored, it’s dissolving, starting to flake. There’s more… there are un-coated metal brackets inside the tank. I can see 2. They are dark brown with rust which is coming off in flakes the size of a dime but disolves if moved.
This was clearly a quality issue. I called the support people at Genrac. I wanted an explanation for what occurred and what to do about it. It’s out of warrenty, didn’t care, wanted a few answers. At least tell me where I can get a replacement, in plastic. The lady I spoke with was very knowledgeable, very well trained.
And she had been trained on this… just in theory. It’s never happened before!!! I’m the first one! I’m pretty sure they’ll get more calls on this, told her so.
Get this.. Genrac engineers recommend draining the tank after use, shouldn’t leave fuel in it.
Now tell me… in a real world situation, how many people on this planet actually drain the fuel from their portable generators after each use?
First.... the opening of the drain valve on the tank, the inside diameter less than 1/8”. Guess how long it takes to drain 7g of fuel from a line that small! It’d have taken me an hour! I saw that wasn't going to work and siphoned it out, the tiny drain got the rest.
Someone should have back handed the design engineers who came up with this approach! Clueless, no connection to the real world. I battled guys just like them in my last company.
This is simple… Do customers want to spend an hour draining the tank after each use? Is this something a customer would want to buy? It’s Not rocket science!!!
And most importantly… WHY on God’s green earth would someone coat the inside of a fuel tank with something that shouldn’t be in contact with fuel for long periods of time? This is beyond stupid...
And mount metal brackets that rust?
Anyway, I registered it when I bought it. The lady had my number, said she needs to talk to the tech people in the morning, will call me around noon tomorrow. I’m gonna need a tank regardless, might talk them into trading. If this really hasn’t happened before maybe they’ll want to see it. Sure, send me another one and I’ll ship you this one.
Below, the tank is empty… this is what it looks like dry. The yellow looking part is the coating, color varies, looks soft but it’s not. Hard, like paint on metal. Can’t see it but there are dozens of tiny cracks in the coating. It comes up in tiny pieces but bigger than powder. The rust from the brackets comes off in bigger pieces but turns to powder with movement. The rust is the black I see in the fuel line filter. (the tank top is dirty, the pup ate the cover I bought for it)
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