My rant. For the last 5 years, I have used ADT for my alarm system, but lately, I've been getting false activations. I called for a free service call and the kid comes yesterday. He said they have a new, "state of the art system" which he recommends I ask for. Of course, I would need to sign another 2 year contract. He recommended I call the "LOYALTY" department and he was sure they would help me. I spoke to Shanique, and I asked to speak to the loyalty department. I was put on hold for 15 minutes and the same voice of Shanique came on and asked "can I help you?" She identified herself as Orangello, but it was Shanique. She said to upgrade would cost me $500. I was not happy with paying out that price, so I asked to speak with her manager. I was put on hold for another 20 minutes, and Shanique answered, but this time she said her name was Tangello. I played the game and said the $500 was the best she could do and would not budge. I said I was going to Vivint if she couldn't beat the price and she said "OK, good luck", then hung up on me.
I called Vivent, and within 5 minutes, they sold me on their new alarm system. It helped when they saw that my son had added me as an emergency contact with Vivint. Because of this, the price was dropped to $0 out of pocket money, and they are setting up my new system, adding a few more contacts, adding 4K cameras, adding a touch screen on the wall where I can view what the 4K cameras can see outside, various panic modes, two way communication on the screen and the cameras, all for free, and the same price as ADT.
I called Shanique on a recorded like telling her their loyalty department sucks, and I was cancelling their service tomorrow, since Vivint will be up and running tomorrow afternoon.
Rant off
